2PriceTags is operated by IBO GroupPrice, LLC.

Because merchandise may be purchased from third-party Vendor Stores and may involve purchasing, warehouse, freight, Customs, handling, and delivery costs, cancellation, return, replacement, exchange, claim, and refund eligibility depends on the transaction status, merchandise condition, responsible provider, costs already incurred, available evidence, and applicable law.

International and Product-Sourcing Orders

International orders and products purchased or reserved specifically for a customer are generally final once purchasing or processing has started.

Website Order Changes and Cancellations

Customers generally have one (1) hour after placing an eligible website order to make available changes or request cancellation unless a different period is expressly stated.

Submitting a request within the applicable period does not guarantee cancellation because purchasing, payment review, Vendor Store processing, or another service may begin immediately.

Product-Sourcing, Purchase Assistance, and Quoted Orders

A product-sourcing, Purchase Assistance, custom, business, bulk, or manually quoted transaction may be cancelled only before the merchandise is purchased and before non-refundable costs are incurred.

Once Vendor Store purchasing, supplier processing, pickup, warehouse receiving, consolidation, pallet preparation, freight booking, Customs preparation, or another paid or non-refundable service begins, cancellation may be denied or any refundable amount may be reduced by costs already incurred.

Correctly Supplied Products

After the applicable cancellation window, correctly supplied merchandise is normally final sale unless the responsible Vendor Store accepts a return, a manufacturer approves a warranty request, another responsible provider approves a claim, 2PriceTags provides written approval, or applicable law requires another remedy.

Non-Refundable Costs

The following costs may be non-refundable after they have been paid, booked, performed, committed, or incurred:

• Product-sourcing and purchasing service charges
• Supplier, Vendor Store, marketplace, or manufacturer charges
• Eligible payment-processing fees
• Actual currency-conversion costs
• Warehouse receiving and handling
• Storage
• Pickup, towing, drop-off, or terminal services
• Consolidation, repacking, wrapping, and pallet preparation
• Freight and shipping
• Delivery, redelivery, and return shipping
• Cargo protection or insurance
• Customs duty, VAT, taxes, levies, processing, inspections, permits, and brokerage
• Other third-party freight, delivery, import, or completed service costs

Nothing in this section removes any refund right that cannot legally be excluded.

Credit-Card Processing Fees

A credit-card processing fee may apply to eligible credit-card payments where permitted, configured, and disclosed before payment.

The payment processor's standard domestic card-processing cost may be approximately 2.90% plus $0.30 per transaction.

For an eligible international card, the processor may apply an additional 1.50% international-card charge. The percentage-based processing cost may therefore total:

2.90% + 1.50% = up to 4.40%

The processor may also charge the applicable $0.30 per-transaction amount.

If an actual currency conversion is required, a separate currency-conversion charge of up to 1.00% may apply.

An eligible processing fee already incurred may be non-refundable where permitted by applicable law. The exact fee depends on the card, card origin, payment provider, transaction currency, and whether currency conversion is required.

Damaged, Defective, Incomplete, Missing, or Incorrect Items

Damage, shortage, wrong merchandise, wrong quantity, defect, substitution, missing parts, incomplete merchandise, or another discrepancy must be reported immediately and no later than 24 hours after pickup or delivery, except where applicable law requires otherwise.

Customers should preserve the merchandise, packaging, boxes, shipping labels, product labels, wrapping, pallet material, Vendor Store invoice, Tracking information, photographs, videos, and other available evidence.

Do not use, install, repair, alter, discard, resell, or return disputed merchandise before instructions are provided when doing so could affect claim evidence.

Package Contents and Vendor Store Packing

Packages are generally received and forwarded as provided by the Vendor Store or carrier.

Unless a separate inspection service is specifically requested, available, and confirmed, IBO Logistics does not routinely open packages to verify internal contents, quantities, models, sizes, colors, condition, accessories, completeness, or Vendor Store packing accuracy.

Receipt of an external package does not confirm that the Vendor Store packed the correct or complete order.

Transportation Damage, Loss, and Shortage

A shipment may pass through multiple Vendor Stores, warehouses, couriers, freight forwarders, carriers, terminals, vessels, airlines, Customs processes, trucking providers, mail boats, storage facilities, and delivery providers.

Loss, shortage, or damage may occur during Vendor Store packing, courier transportation, warehouse receiving, consolidation, repacking, palletization, loading, transportation, carrier handling, unloading, terminal handling, Customs or government inspection, trucking, storage, mail-boat handling, pickup, or final delivery.

The existence of damage, loss, shortage, wrong merchandise, or incorrect quantity does not by itself establish which party caused the issue.

Responsibility for an approved claim depends on the circumstances, evidence, applicable provider terms, available cargo protection or insurance, and where the issue occurred.

Claims and Warranty Assistance

2PriceTags may assist with an eligible claim, return, replacement, refund, exchange, repair, or warranty request through the responsible Vendor Store, manufacturer, carrier, warehouse, cargo-protection provider, insurer, or other service provider. Assistance does not guarantee approval.

Returns

Do not return merchandise to any address without written instructions or approval.

If a return is approved, the customer may be responsible for return shipping, tracking, packaging, export documentation, Customs requirements, brokerage, insurance, restocking charges, and other applicable return costs unless the responsible provider agrees otherwise.

Delays

Purchasing, processing, warehouse, freight, shipping, Customs, arrival, pickup, and delivery dates are estimates unless expressly guaranteed in writing. Delays outside our reasonable control do not automatically qualify a transaction for cancellation, refund, compensation, or store credit.

Refund Method and Processing

Approved refunds are generally issued to the original payment method when reasonably possible. Processing times depend on the applicable payment provider, bank, card issuer, Vendor Store, marketplace, currency, and transaction status.

Store Credit

Store credit is not automatic, is not cash, normally has no withdrawal value, and may be limited to eligible future purchases. Unless specifically stated otherwise, store credit does not apply to freight, duty, VAT, Customs charges, delivery, storage, or other service or import-related charges.

Legal Rights

Nothing in this Return and Refund Policy excludes, restricts, or limits any customer right, remedy, or liability that cannot legally be excluded or limited.

Contact

2PriceTags order, return, refund, Vendor Store, or purchasing assistance
support@2pricetags.com

IBO Logistics shipment, damage, shortage, tracking, Customs, pickup, or delivery assistance
support@ibologisticsltd.com

Last updated: August 2026