Frequently Asked Questions
Find answers about ordering, shipping, import fees, refunds, store credit, business supply orders, and international delivery with 2PriceTags. Because international orders may involve suppliers, couriers, freight companies, customs brokers, and government agencies, costs and delivery times may vary by item and destination. Please review the information below before placing an order.
General Questions
Which Items Are Restricted or Prohibited in My Country?
Which Items Are Restricted or Prohibited in My Country?
Before placing an order, please make sure the item is allowed to be imported into your country.
Some items may be prohibited, restricted, require permits, or need special handling. This can include certain batteries, chemicals, food products, medicine, supplements, cosmetics, electronics, automotive parts, oversized items, branded goods, or items controlled by customs or another government agency.
Customers are responsible for checking their country’s import rules before purchasing. 2PriceTags is not responsible if an item is refused, delayed, seized, returned, destroyed, abandoned, or restricted by customs, a courier, airline, freight company, supplier, broker, or government agency.
How Often Do Prices Update?
How Often Do Prices Update?
Product prices, supplier costs, shipping rates, freight rates, import fees, delivery fees, and availability may change without notice.
Many items on 2PriceTags are sourced from third-party suppliers, wholesalers, distributors, manufacturers, retailers, marketplaces, or online vendors. We are not the original manufacturer, brand owner, or warranty provider unless clearly stated.
If a product price, supplier cost, shipping cost, or import estimate changes before your order is processed, we may contact you to approve the updated amount. If the issue cannot be resolved, we may cancel the order and issue an eligible refund or store credit based on the order status.
Website errors, supplier changes, incorrect listings, and pricing mistakes may be corrected at our discretion.
Are Products Always Available?
Are Products Always Available?
Products are subject to supplier, vendor, warehouse, and marketplace availability.
Some items may sell out, change price, become restricted, require a different supplier, or no longer be available after an order is placed.
If an item becomes unavailable, we may offer a replacement option, updated price, refund, cancellation, or store credit depending on the order status. For urgent, business, or bulk orders, please contact us before ordering so we can confirm the best available option.
How Will You Contact Me About My Order?
How Will You Contact Me About My Order?
If you cannot find an item on 2PriceTags.com, we may be able to help source or purchase it for you.
You can send us the product link, image, invoice, quote, or shopping list. We can help source items from U.S. stores, suppliers, wholesalers, manufacturers, distributors, marketplaces, or online vendors.
Purchasing assistance may include product cost, service fees, pickup fees, warehouse receiving, consolidation, storage, freight, customs processing, duties, taxes, delivery, or other import-related costs.
2PriceTags acts as a purchasing and logistics assistant. We are not the original vendor, manufacturer, or warranty provider for third-party products.
What If I Need Purchasing Assistance?
What If I Need Purchasing Assistance?
If you cannot find an item on 2PriceTags.com, we may be able to help purchase it for you.
You can send us the product link, image, invoice, or shopping list. We can help source items from U.S. stores, suppliers, wholesalers, manufacturers, or online vendors.
Purchasing assistance may include product cost, service fees, pickup fees, warehouse receiving, consolidation, storage, freight, customs processing, duties, taxes, delivery, or other import-related costs.
2PriceTags acts as a purchasing and logistics assistant. We are not the original vendor, manufacturer, or warranty provider for third-party products. Product defects, warranties, recalls, missing parts, or manufacturer claims must be handled according to the vendor or manufacturer’s policy.
Do You Offer Discounts or Coupons?
Do You Offer Discounts or Coupons?
We may offer discounts, coupon codes, referral rewards, special promotions, or volume support when available.
Discounts, promotions, and coupon codes are not guaranteed on every order and are not automatic. They may depend on the customer, order value, shipping method, item type, supplier cost, destination, or promotion available at the time.
Store credit, when offered, is handled separately from freight, duty, VAT, delivery, and import fees unless 2PriceTags specifically states otherwise.
Why Is Accurate Billing and Account Information Important?
Why Is Accurate Billing and Account Information Important?
Accurate billing, shipping, and contact information is required for all orders.
Your billing information must match your payment method. Your shipping address must include all required details, including apartment, building, floor, unit number, island, settlement, ZIP/postal code, phone number, and delivery instructions when applicable.
Incorrect or incomplete information can cause payment holds, courier address correction fees, customs delays, failed delivery, returned packages, storage fees, or cancellation. We may refuse, cancel, hold, or limit any order if the information appears inaccurate, incomplete, high-risk, restricted, or unsuitable for the destination.
What Should I Do If My Payment Is Declined?
What Should I Do If My Payment Is Declined?
If your payment is declined, please contact your bank, card issuer, or payment provider first.
Payments may be declined because of insufficient funds, incorrect billing details, fraud protection, international transaction limits, bank restrictions, or failed verification.
You may try another payment method or contact us if you need help completing your order. Orders are not processed until payment is successfully received and verified.
Will My Order Have Any Additional Fees?
Will My Order Have Any Additional Fees?
Your final cost may include product cost, shipping, freight, handling, customs duties, taxes, customs brokerage, processing fees, delivery fees, storage fees, consolidation fees, payment processing fees, or other charges required to complete the order.
Some fees are paid to third parties such as suppliers, couriers, freight companies, customs brokers, payment processors, warehouses, or government agencies. These fees are usually non-refundable once the order has started processing.
Import duties and taxes are based on your destination country’s rules, product classification, declared value, and customs assessment. Estimated import fees are not always final because customs authorities or brokers may adjust the amount during clearance.
How Accurate Are Product Images, Descriptions, and Colors?
How Accurate Are Product Images, Descriptions, and Colors?
We try our best to show accurate product images, descriptions, sizes, colors, and details.
However, product images may come from suppliers, manufacturers, distributors, or representative product databases. Packaging, color, labels, size, model, accessories, or design may vary from the image shown.
Please read the full product title, description, size, quantity, and specifications before ordering. If the product details are unclear, contact us before placing the order.
Orders, Refunds, and Returns
Can I Cancel or Modify My Order?
Can I Cancel or Modify My Order?
Please contact us as quickly as possible if you need to cancel or modify an order.
Once an order is placed, we may begin payment review, supplier purchasing, warehouse processing, pickup, packing, consolidation, freight booking, customs preparation, or shipping.
We cannot guarantee that an order can be changed or cancelled after processing begins. If cancellation is approved, any non-refundable fees already charged by suppliers, couriers, payment processors, warehouses, customs brokers, freight companies, or other third parties may be deducted from the refund or issued as store credit where appropriate.
Can I Get a Refund, Return, or Exchange?
Can I Get a Refund, Return, or Exchange?
International orders are generally final sale because many costs are paid upfront to suppliers, couriers, warehouses, freight companies, customs brokers, and government agencies.
We do not guarantee refunds, returns, or exchanges once purchasing, processing, shipping, freight, or customs activity has started.
If you receive the wrong item, a damaged item, or a defective item, please contact us within 5 days of delivery with photos, videos, packaging images, invoice details, and delivery information.
Eligible claims are reviewed case by case. Shipping fees, freight charges, customs duties, taxes, brokerage fees, payment processing fees, handling fees, storage fees, and other third-party costs are usually non-refundable.
Do You Ship Directly to My Door?
Do You Ship Directly to My Door?
Where available, we ship directly to your door using local and international couriers, freight forwarders, delivery partners, or logistics providers.
Delivery options depend on the destination, product type, package size, weight, customs requirements, courier access, and local delivery rules.
Some addresses may not qualify for direct door delivery. In those cases, the order may be delivered to the closest courier terminal, warehouse, pickup location, freight location, mailboat, or delivery partner location. Delivery times are estimates only and are not guaranteed.
How Do I Contact Support, and What Is Your Response Time?
How Do I Contact Support, and What Is Your Response Time?
For support, contact us by email, phone, or WhatsApp using the contact information listed on our website.
We reply to most support requests as quickly as possible. Order-related messages are prioritized, especially when payment, delivery, customs, supplier, or freight information is needed.
To help us respond faster, include your order number, full name, phone number, email address, product link, invoice, tracking number, and photos if applicable.
Can I Ship Items to Your Warehouse?
Can I Ship Items to Your Warehouse?
Yes. This option is available for customers and business owners who want to use our warehouse address for package receiving, consolidation, freight forwarding, or bulk import support.
This process is different from shopping directly on 2PriceTags.com.
If you purchase from another website and ship to our warehouse, you must send us your invoice, tracking number, supplier details, item description, declared value, and any required customs information.
Warehouse receiving, storage, consolidation, pallet preparation, freight, customs processing, delivery, and other service fees may apply. We may refuse, hold, return, or dispose of items that are prohibited, restricted, unsafe, undocumented, abandoned, unpaid, incorrectly labeled, or not approved for our warehouse service.
Shipping and Tracking
Why Did My Shipping Method Change?
Why Did My Shipping Method Change?
A shipping method shown at checkout may change if the item, destination, weight, dimensions, packaging, courier rules, airline rules, customs requirements, or freight restrictions prevent that method from being used.
If your selected shipping method is not available after review, we may contact you with another option.
We consolidate packages whenever possible to help reduce shipping costs, but we cannot guarantee that all items will ship together. Some products may come from different suppliers, warehouses, or carriers.
How Are Shipping and Fees Calculated?
How Are Shipping and Fees Calculated?
Shipping and freight costs may depend on the shipment’s physical weight, dimensional weight, package size, destination, courier, delivery method, customs requirements, and whether the order is shipped by air, sea, courier, pallet, or consolidated freight.
Freight may be calculated using the greater of actual weight, dimensional/volumetric weight, or pallet-space equivalent.
Exact shipping and delivery costs are shown at checkout or provided during order review when a manual quote is needed. We do not publish every internal freight tier publicly because rates can change and may depend on the shipment.
What Is the Difference Between Physical Weight and Dimensional Weight?
What Is the Difference Between Physical Weight and Dimensional Weight?
Physical weight is the actual scale weight of the package.
Dimensional weight is based on how much space the package takes up during shipping. A large lightweight box may cost more to ship than a small heavy box because it uses more space.
Couriers, airlines, and freight companies may charge based on whichever is greater: physical weight or dimensional weight. Oversized items, televisions, furniture, appliances, palletized goods, fragile items, or irregular packages may require special packaging, crating, pallet preparation, or freight handling at an additional cost.
Do You Offer Shipping Insurance?
Do You Offer Shipping Insurance?
Shipping insurance may be available upon request before the order is shipped.
Insurance is strongly recommended for fragile items, electronics, televisions, glass, appliances, luxury goods, high-value items, business inventory, or items that may be difficult to replace.
Insurance cost and coverage depend on the courier, freight company, declared value, item type, destination, and insurance provider. If you decline insurance, you accept the risk of loss, damage, theft, shortage, or courier-related issues that may occur after the item is released to the carrier or freight company.
How Long Will My Order Take to Arrive?
How Long Will My Order Take to Arrive?
Delivery times vary by supplier, warehouse, courier, freight method, customs clearance, destination, and item type.
Some orders may arrive within a few business days, while international, bulk, freight, pallet, sea freight, or special-handling orders may take longer.
Processing time, supplier delays, customs clearance, severe weather, holidays, incorrect addresses, unpaid balances, missing documents, and courier delays can extend the delivery timeframe. Any delivery date shown is an estimate only and is not guaranteed.
Import Duties and Taxes
What Should I Know About Import Duties and Taxes?
What Should I Know About Import Duties and Taxes?
Import duties, taxes, customs brokerage, government fees, environmental fees, processing fees, and other import charges may apply when an order enters the destination country.
The customer is usually the importer of record and is responsible for making sure the product can be legally imported.
Import fees may be estimated at checkout or calculated later by customs, brokers, couriers, or government agencies. Estimated import fees are not always final.
Customs may calculate duties and taxes based on the product type, HS code, declared value, market value, invoice, shipping cost, insurance, origin, destination, and local rules. If customs, a broker, courier, or government agency charges additional fees, the customer is responsible for paying them before delivery or pickup.
Why Don’t You Ship to U.S. Addresses?
Why Don’t You Ship to U.S. Addresses?
2PriceTags is designed mainly for customers shopping U.S. products for international delivery to supported destinations outside the United States.
We may restrict or decline shipments to U.S. addresses unless the customer provides valid export, reseller, business, or tax documentation when required.
If proper documentation is not provided, sales tax, supplier restrictions, or additional requirements may apply. We do not guarantee delivery to P.O. boxes, APO/FPO addresses, courier store addresses, freight terminals, or third-party pickup locations unless approved by the courier or logistics provider.
What Happens If Delivery Fails?
What Happens If Delivery Fails?
If delivery fails because of an incorrect address, missing information, unavailable recipient, unpaid fees, customs issues, or courier restrictions, the package may be held, returned, redirected, stored, or abandoned according to the carrier’s policy.
Additional delivery, storage, return, correction, customs, or handling fees may apply.
The customer is responsible for providing accurate delivery information and being available to receive the order when required. Orders that are returned or abandoned due to customer error may not qualify for a refund.
What Happens If I Enter an Incorrect Address or Missing Information?
What Happens If I Enter an Incorrect Address or Missing Information?
Incorrect or incomplete address information can cause delays, failed delivery, extra fees, return shipping, storage charges, or package loss.
Please check your full name, phone number, email address, street address, apartment number, building name, floor, unit number, island, city, state, ZIP/postal code, country, and delivery instructions before placing your order.
If an address correction, redelivery, return, or storage fee is charged by the courier, freight company, warehouse, or customs broker, the customer is responsible for paying it.
What Should I Do If My Order Is Damaged During Transit?
What Should I Do If My Order Is Damaged During Transit?
Please inspect your order as soon as it is delivered.
If there is visible damage, take photos and videos of the package before opening it. Keep all packaging, labels, boxes, wrapping, invoices, and delivery documents.
Report the damage to the courier immediately and contact us within 5 days of delivery.
Damage claims are reviewed case by case and may depend on the courier, freight company, insurance coverage, item type, packaging condition, and claim deadline. If shipping insurance was not purchased, compensation may be limited or unavailable.
Bahamas Import Fees and Freight
Why Does My Bahamas Import Cost Look High on a Small Order?
Why Does My Bahamas Import Cost Look High on a Small Order?
Bahamas orders may include freight, duty, VAT, customs processing fees, environmental levy, brokerage, delivery, and other applicable import charges.
Some import charges may have a minimum fee. This means a small order can sometimes carry the same minimum processing charge as a larger order.
To get better value, we recommend adding more items to your cart so fixed import fees are spread across the full order instead of only one small item.
How Is VAT Calculated on Bahamas Orders?
How Is VAT Calculated on Bahamas Orders?
For Bahamas imports, VAT may be calculated on the full landed-cost base, not only the product price.
The landed-cost base may include product price, freight, duty, customs processing fee, environmental levy, and other applicable import charges.
VAT is then calculated on the applicable landed-cost amount. Final amounts may change if Customs or a broker changes the classification, value, duty rate, or other import details.
What Is the Customs Processing Fee?
What Is the Customs Processing Fee?
Import entries may include a customs processing fee. This fee may have a minimum charge, which can make small orders look more expensive when imported by themselves.
Adding more items to your cart can help spread the processing fee across the order and give you better value.
Customs, brokers, or government agencies have final authority over applicable fees.
How Does Dry, Cold, and Air Freight Work?
How Does Dry, Cold, and Air Freight Work?
2PriceTags may use different freight methods depending on the product type, shipment weight, dimensions, destination, and service selected.
Dry freight is used for most regular items, such as groceries, household goods, paper products, office supplies, and general merchandise.
Cold freight is used for items that may need temperature control, such as produce, fruits, vegetables, chilled items, frozen items, freezer items, refrigerated products, dairy, meat, or seafood.
Air freight is used for urgent or air-eligible shipments and may cost more because of speed, routing, and carrier requirements.
Exact freight and delivery costs are shown at checkout or provided during order review when a manual quote is required. Freight may be calculated using the greater of actual weight, dimensional weight, or pallet-space equivalent.
How Can I Get Better Value on My Bahamas Order?
How Can I Get Better Value on My Bahamas Order?
You can get better landed-cost value by adding more items to your cart, combining small items into one order, choosing the most suitable freight method, and avoiding urgent air freight for very small orders unless the item is time-sensitive.
Small orders can still be placed, but larger carts usually spread fixed import and freight charges better.
Are Duty, VAT, Levy, Freight, and Processing Fees Final?
Are Duty, VAT, Levy, Freight, and Processing Fees Final?
Import charges are estimated based on product information, HS code, duty rate, freight, destination rules, and applicable import requirements.
Final charges may change if Customs, a broker, courier, freight company, or government agency changes the classification, declared value, levy, duty rate, or other import details.
2PriceTags helps estimate and organize the landed cost, but customs authorities and government agencies have final authority over import charges.
Store Credit and Reviews
Why Are Customer Reviews Important?
Why Are Customer Reviews Important?
Customer reviews help other shoppers understand what to expect when ordering internationally through 2PriceTags.
Because international shopping may involve product sourcing, shipping, freight, customs, import fees, and delivery partners, honest reviews help new customers feel more confident before placing an order.
Reviews also help us improve our service, product selection, business supply options, shipping process, and customer support. After receiving your order, we may invite you to leave a review about your shopping experience, product, delivery, or business supply order.
Do You Offer Store Credit?
Do You Offer Store Credit?
Yes, we may offer store credit when available.
Store credit may be used for approved customer service resolutions, eligible promotions, referral rewards, loyalty rewards, review campaigns, business customer support, or high-volume purchasing situations.
Store credit is not guaranteed on every order and is not automatic. Store credit has no cash value, cannot be transferred, and cannot be redeemed for cash. Terms may vary based on the promotion, customer account, order type, and business decision.
Can International Customers Receive Store Credit?
Can International Customers Receive Store Credit?
Yes. Eligible international customers may receive store credit depending on the payment method and promotion available at the time.
Eligible international bank transfer orders may receive 5% store credit when offered by 2PriceTags, because bank transfer may help reduce card-processing costs.
Store credit eligibility, limits, and promotions may change at any time.
Can Store Credit Be Used on Freight, Duty, VAT, Delivery, or Import Fees?
Can Store Credit Be Used on Freight, Duty, VAT, Delivery, or Import Fees?
Store credit is intended for eligible future product purchases only.
Store credit generally does not apply to freight, duty, VAT, customs processing fees, environmental levy, delivery, pickup, drop-off, storage, consolidation, or other service/import-related charges unless 2PriceTags specifically states otherwise.
Store credit has no cash value and cannot be withdrawn, transferred, or used outside the 2PriceTags website.
Business Owners and Bulk Shipping
Do You Help Business Owners Save on Bulk Orders?
Do You Help Business Owners Save on Bulk Orders?
Yes. 2PriceTags supports business owners who need supplies, inventory, equipment, groceries, cleaning products, office items, restaurant supplies, construction items, salon products, retail goods, and other business essentials.
Business customers may benefit from bulk purchasing, volume shipping, package consolidation, pallet preparation, freight forwarding, supplier sourcing, and import support.
Our goal is to help business owners lower their landed cost so they can restock, operate, and resell with better pricing control. For large orders, recurring supply needs, pallet shipments, or business inventory requests, please contact us before ordering so we can review the best purchasing and shipping option.
How Can Business Owners Request Bulk Purchasing or Volume Shipping Support?
How Can Business Owners Request Bulk Purchasing or Volume Shipping Support?
Business owners can contact us with a product list, supplier link, invoice, quote, image, or description of the items they need.
Please include the product quantity, estimated budget, destination, preferred delivery method, and whether the items are for resale, business use, office use, restaurant use, retail stock, construction work, cleaning, farming, hospitality, or another business purpose.
Bulk purchasing and volume shipping support are reviewed case by case. Pricing, availability, freight cost, customs requirements, and delivery options may vary by order.
