Privacy Policy

2PriceTags respects your privacy. This Privacy Policy explains how we collect, use, share, and protect customer information when you visit our website, create an account, place an order, request purchasing assistance, use our shipping services, contact us, sign up for updates, or communicate with us by email, phone, WhatsApp, website forms, chat, or social media.

Information We Collect

We may collect information you provide to us, including:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Delivery address
• Delivery instructions
• Account registration details
• Order details
• Payment confirmation details
• Product links, invoices, quotes, receipts, or shopping lists you send us
• Supplier, vendor, or marketplace information related to your order
• Tracking numbers
• Package details
• Product descriptions and declared values
• Customs, freight, delivery, or import information needed to process an order
• Business name or business order details
• Messages sent by email, WhatsApp, phone, website forms, chat, or social media
• Photos, videos, documents, or claim information you send us

We may also collect basic technical information, such as device information, browser type, IP address, website activity, cookies, analytics data, and similar website usage information.

How We Use Your Information

We use customer information to:

• Create and manage customer accounts
• Process orders and payments
• Verify payments and reduce fraud risk
• Contact customers about orders, payments, shipping, delivery, customs, or import requirements
• Provide purchasing assistance
• Source products from suppliers, vendors, retailers, wholesalers, distributors, manufacturers, marketplaces, or online stores
• Receive, prepare, consolidate, store, palletize, ship, or deliver packages
• Estimate freight, duty, VAT, customs processing fees, environmental levy, delivery fees, and other import-related costs
• Prepare shipping, customs, delivery, and import-related information
• Provide customer support
• Review claims, refunds, returns, cancellations, and store credit requests
• Prevent fraud, unauthorized activity, chargebacks, abuse, or misuse of our services
• Improve our website, products, services, shipping process, customer support, and business operations
• Send marketing updates when allowed or approved by the customer
• Comply with legal, tax, customs, accounting, fraud-prevention, and business record requirements

Sharing Customer Information

2PriceTags does not sell customer personal information.

We only provide customer information when it is reasonably needed to process an order, complete a purchase, arrange shipping, prepare customs or import documents, deliver an order, prevent fraud, comply with legal requirements, or provide customer support.

Depending on the order, limited information may be provided to suppliers, vendors, warehouses, couriers, freight companies, customs brokers, delivery partners, logistics providers, payment processors, insurance providers, technology providers, government agencies, customs authorities, legal service providers, accounting service providers, or compliance service providers.

The information shared is limited to what is needed for that service, such as the customer’s name, contact information, shipping or delivery address, order details, invoice details, product description, declared value, tracking information, payment confirmation details, or customs/import information.

We do not share unnecessary personal information, passwords, full card numbers, or unrelated private information with suppliers or shipping partners.

Payments

Payment information may be processed by secure payment providers. 2PriceTags does not store full card numbers on our website.

We may keep payment confirmation details, transaction references, order records, or related information for accounting, fraud prevention, order verification, dispute handling, customs, tax, chargeback, or business record purposes.

Customer Accounts

If you create an account, we may use your account information to help you view orders, manage contact details, track order activity, receive updates, access store tools, and communicate with 2PriceTags.

You are responsible for keeping your account login details secure. Please contact us if you believe your account has been accessed without permission.

WhatsApp, Email, Phone, Website Forms, and Social Media

If you contact us by WhatsApp, email, phone, website form, chat, or social media, we may use your message and contact details to respond, process your order, verify information, provide updates, handle support requests, review claims, or improve service.

Please do not send sensitive information unless it is needed to complete your order or service request.

Marketing Messages

If you sign up for emails, promotions, or updates, we may contact you about products, shipping updates, bulk deals, new arrivals, store news, store credit promotions, or special offers.

You may unsubscribe or request to stop receiving marketing messages at any time.

Operational order messages, payment messages, shipping updates, customs questions, delivery coordination, account messages, or customer service messages may still be sent when needed to complete an order or service request.

Cookies and Website Tools

Our website may use cookies, analytics tools, pixels, and similar technology to improve website function, remember preferences, understand visitor activity, support advertising, measure marketing performance, prevent fraud, and improve customer service.

You may adjust cookie settings through your browser, but some website features may not work properly if cookies are disabled.

Customer Reviews and Submitted Content

If you submit a review, comment, photo, video, testimonial, or other content, we may use it for customer service, website display, marketing, advertising, social media, and service improvement unless prohibited by law or unless we agree otherwise.

Please do not submit content that includes private information you do not want shown publicly.

Data Security

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

No online system is 100% secure, so customers should also protect their account login, email, phone, payment information, and personal devices.

Data Retention

We keep customer information only as long as needed for orders, customer service, accounting, legal, fraud prevention, tax, customs, import, shipping, delivery, dispute, claim, chargeback, compliance, or business record purposes.

Some information may need to be kept even after an order is completed because of customs, tax, accounting, fraud prevention, dispute resolution, chargeback, legal, or business record requirements.

Your Choices

You may contact us to request access, correction, or deletion of your personal information where allowed by law.

Some information may not be deleted immediately if it is needed for order records, customs records, accounting, tax, fraud prevention, dispute resolution, chargebacks, legal compliance, or business record purposes.

Children’s Privacy

2PriceTags is not intended for children to use without permission from a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to us, please contact us.

International Orders and Cross-Border Processing

Because 2PriceTags helps with international shopping, shipping, freight, delivery, customs, and import-related services, customer information may be shared or processed across borders when needed to complete an order, arrange delivery, comply with customs requirements, process payment, prevent fraud, or meet legal obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates may be posted on this page. Continued use of our website or services after updates means you accept the updated policy where allowed by law.

Contact

For privacy questions or requests, please contact 2PriceTags using the contact information listed on our website.