2PriceTags is operated by IBO GroupPrice, LLC.

We help customers shop, source, and ship products internationally. Shipping costs, transit times, import requirements, providers, and delivery options vary by product, Vendor Store, package details, destination, and route.

Supported Destinations and Providers

2PriceTags may arrange shipping to supported countries and destinations where service is available. A shipment may be handled by IBO Logistics or another:

• Warehouse
• Courier
• Freight forwarder
• Carrier
• Airline
• Vessel operator
• Customs broker
• Delivery provider
• Mail boat
• Logistics partner

IBO Logistics is not used for every shipment. We may refuse, hold, cancel, or re-quote a shipment when the destination, product, route, provider, or service is unavailable, restricted, unsafe, or unsupported.

Bahamas Orders

For Bahamas orders, the displayed product price includes:

• Product
• Applicable purchasing and service charge
• Estimated freight
• Estimated import duty
• Processing
• Handling
• Other estimated landed-cost charges

VAT and optional local delivery are calculated at checkout.

The displayed price is an estimate and may change when actual package weight, dimensions, carrier costs, Customs classification, taxes, storage, repacking, handling, delivery, or other charges are confirmed.

Destinations Outside The Bahamas

For destinations outside The Bahamas, shipping, duties, taxes, handling, and delivery are not included in the displayed product price unless specifically stated. These charges are quoted separately based on the destination and shipment details.

The applicable balance must be paid before the corresponding shipping service, Customs clearance, release, pickup, or delivery is completed.

Product-Sourcing Quotations

A sourced-order quotation may include the product price and estimated landed cost. Customers may be offered the option to:

• Pay the full quotation before purchase; or
• Pay the product-price portion before purchase and settle the landed-cost balance later

The landed-cost balance may be invoiced after arrival or earlier when actual freight, import, handling, storage, and delivery charges become known.

Estimated Landed Cost

Landed-cost amounts are estimates and are not guaranteed. Final charges may change because of:

• Physical weight
• Dimensional or volumetric weight
• Pallet-space usage
• Supplier packaging
• Carrier pricing or route changes
• Customs classification
• Declared or assessed value
• Duty, VAT, taxes, levies, or government charges
• Brokerage or clearance
• Inspection or storage
• Repacking, consolidation, or special handling
• Delivery or destination charges
• Other costs required to complete the shipment

If actual costs are higher than estimated, an additional invoice may be issued. The full outstanding balance must be paid before Customs clearance, release, pickup, or delivery.

Shipping Methods

Available methods may include:

• Dry freight
• Cold or temperature-controlled freight
• Air freight
• Courier service
• Ocean freight
• Pallet or bulk freight
• Warehouse pickup
• Local delivery
• Mail-boat handoff
• Another approved shipping method

The available method depends on the product, destination, carrier, weight, dimensions, packaging, temperature requirements, and applicable restrictions.

Chargeable Weight

Shipping may be calculated using the greater of:

• Actual scale weight
• Dimensional or volumetric weight
• Applicable pallet-space usage

A large lightweight package may cost more to transport because it occupies more carrier space. The responsible provider determines its applicable chargeable-weight formula.

Freight and Shipping Pricing

Freight and shipping may be estimated at checkout, quoted separately, or confirmed during order processing, depending on the destination and service. Quotes and estimates may be corrected when supplier information, package weight, dimensions, destination, provider availability, Customs requirements, or actual charges change.

Self-Purchased Freight-Forwarding Shipments

Customers who purchase merchandise themselves and send it to an approved freight-forwarding address must provide:

• Customer or account identification
• Tracking number
• Product description and quantity
• Declared value
• Destination
• Required Customs information
• Supplier or commercial invoice in PDF format

The PDF invoice should show:

• Supplier or Vendor Store name
• Product description and quantity
• Product price
• Taxes and discounts
• Shipping charges
• Total amount paid
• Order or invoice number

Screenshots or image files may not be accepted in place of a proper PDF invoice. Self-purchased shipments may be held or delayed until acceptable documentation is received. Customers do not normally need to resubmit supplier invoices for products purchased directly through 2PriceTags.

Receiving, Inspection, and Consolidation

Merchandise sent to a warehouse or approved address may be:

• Received and identified
• Photographed
• Opened when reasonably required
• Weighed and measured
• Inspected
• Repacked or consolidated
• Palletised or relabelled
• Prepared for export, Customs, pickup, or delivery

Additional receiving, repacking, consolidation, inspection, palletisation, or handling charges may apply. Consolidation depends on arrival time, product type, destination, weight, dimensions, carrier requirements, and special-handling restrictions. Consolidation does not guarantee a lower final cost.

Transit and Delivery Times

Vendor processing time is additional to the transit estimates below.

• Estimated transit to The Bahamas: 4–7 business days after vendor processing
• Estimated international transit: 4–21 business days after vendor processing

Transit and delivery times are estimates and are not guaranteed. Delays may occur because of supplier processing, warehouse receiving, consolidation, freight booking, Customs clearance, inspection, missing documents, unpaid balances, weather, holidays, port congestion, carrier delays, route changes, government systems, or other events outside our reasonable control.

Tracking

Tracking depends on the provider handling the shipment. Shipments handled through IBO Logistics may use the IBO Logistics Shipment Portal, which may also provide supplier-invoice uploads, freight bills, Customs-duty calculations, and other shipment-related tools.

Shipments handled by another provider may use that provider’s tracking system. The Billing Portal is used for invoices, statements, payments, credits, and billing documents. It is not the universal shipment-tracking portal.

Warehouse Pickup and Delivery

Pickup and delivery availability depend on the destination, package size, product type, provider access, staffing, and service conditions. Delivery orders must be fully paid and verified before delivery. Eligible Bahamas pickup customers may pay at pickup using an accepted payment method available for the order.

For eligible Bahamas orders, Local Delivery Service may include delivery within Nassau or handoff to the customer’s designated mail boat. After the mail boat or onward provider accepts the shipment, that provider’s schedule, fees, handling, and service conditions apply.

Incorrect Information or Failed Delivery

Customers are responsible for providing accurate contact, shipping, delivery, island, access, and authorised-recipient information. An incorrect address, unavailable recipient, denied access, or failed delivery may result in delay, redelivery, address correction, storage, return, or additional charges. Orders returned or abandoned because of customer error may not qualify for a refund.

Storage Charges

Merchandise should be collected or scheduled for onward shipment within five business days after the customer is notified that it is available. After five business days, storage charges may apply:

Bahamas warehouse

• Half-pallet space: $10 per day
• Full-pallet space: $20 per day

United States warehouse

• Half-pallet space: $20 per day
• Full-pallet space: $30 per day

Storage continues until the merchandise is collected, shipped, returned, transferred, released, or otherwise resolved.

Customs, Duties, Taxes, and Fees

Customs authorities and government agencies determine final product classification, assessed value, duty, VAT, tax, inspection, permit, clearance, release, detention, seizure, return, or destruction decisions. Customers may be required to provide identification, invoices, Customs authorisation, permits, importer information, or other documents. Payment of an estimated amount does not prevent Customs or another authority from issuing a different final assessment.

Restricted or Special-Handling Merchandise

Customers are responsible for confirming that merchandise may legally be purchased, exported, transported, imported, delivered, possessed, and used at the destination. Some merchandise may be prohibited, restricted, require permits, require special packaging, require temperature control, or require a specialised provider.

Merchandise that is prohibited, unsafe, leaking, damaged, undocumented, undeclared, unpaid, abandoned, or unsuitable for the available service may be refused, held, returned, transferred, or disposed of where permitted. Related charges may be the customer’s responsibility.

Cargo Protection

Cargo protection or insurance is not automatically included. Available protection must be requested, accepted, and paid for before merchandise is released for shipment. Protection cannot be added after loss, theft, shortage, or damage occurs.

Where a 50% protection option is offered, the maximum potential covered amount is limited to 50% of the supported invoice value, subject to the applicable terms, deductibles, exclusions, evidence requirements, and claim approval. Purchasing protection does not guarantee claim approval.

Loss, Shortage, or Damage

Loss, shortage, or transportation damage must be reported immediately and no later than 24 hours after pickup or delivery. Customers must preserve the merchandise, packaging, labels, receipts, invoices, and other evidence. Do not use, install, repair, alter, discard, or return merchandise until instructions are provided.

Non-Refundable Shipping Costs

Freight, shipping, receiving, consolidation, pallet preparation, delivery, storage, Customs, brokerage, cargo protection, duty, VAT, taxes, and other third-party charges may be non-refundable after they are paid, booked, performed, or incurred.

Final Shipping Decision

2PriceTags may adjust, correct, hold, refuse, cancel, or re-quote a shipment when product information, weight, dimensions, destination, provider availability, Customs requirements, safety concerns, or actual charges change. Nothing in this policy removes a customer right that cannot legally be excluded.

Contact

Logistics, freight, tracking, Customs, pickup, or delivery assistance
support@ibologisticsltd.com

Purchasing, product sourcing, or 2PriceTags order assistance
support@2pricetags.com

Last updated: August 2026