General Questions
What Items Are Restricted And Prohibited By My Country?
What Items Are Restricted And Prohibited By My Country?
Before ordering, ensure your items are not restricted or prohibited by your country. Certain lithium batteries are considered “dangerous goods” by the International Air Transport Association (IATA).
Be sure to check with the Border Control authority for your country or visit http://www.access.gpo.gov/bis/ear/ear_data.html or http://www.bis.doc.gov/exportlicensingqanda.html
How Often Do Prices Update?
How Often Do Prices Update?
The pricing on our website is regularly updated to ensure accuracy. However, all prices are subject to change without notice. 2pricetags' product prices and shipping rates are lower than those of our average competitor. Most of our products and those of our suppliers are sold and shipped via Amazon.com Inc. and Walmart Inc.'s logistic chains.
If a product is listed at an incorrect price due to a website error, we will resolve the discrepancy at our discretion. This resolution may involve reaching an agreed-upon price with the customer or canceling the order, resulting in a refund.
Are Products Always Available?
Are Products Always Available?
In-stock inventory typically ships out of the USA within 1 to 3 business days. If additional inventory has to be received from the manufacturer, then this may extend the delivery timeframe.
To avoid any delivery delay, WhatsApp or email us first to prioritize the order.
How Do We Communicate With You?
How Do We Communicate With You?
As an e-commerce business, we primarily communicate via WhatsApp and email. All payments for orders are screened before we begin processing them.
If we require additional information to verify the order's validity, we will contact you via WhatsApp or email. Please provide a valid email address and phone number when placing your order.
What If I Need Purchasing Assistance?
What If I Need Purchasing Assistance?
Our purchasing assistance goes beyond our standard services. We charge 10% of the order amount. We can assist you with sourcing inventory from various suppliers or manufacturers, making in-store and online purchases on your behalf, and picking up and dropping off boxes or pallets. Some of our services, like packages consolidating, booking, logistics, and customs declaration, start as low as $75.00 USD.
If you need more information or would like to get started, please contact us via WhatsApp or email today!
Does Your Store Use Coupon Codes?
Does Your Store Use Coupon Codes?
We are product curators and distributors for some of the top brands and products in the industry. We leverage our large-volume shipping and purchasing power to negotiate the best prices possible from Manufacturers, Suppliers, and Couriers. These GroupPrice savings are then passed on to you.
Our website prices will always be our lowest. Additionally, if an order exceeds $10,000 USD, a 10% discount coupon code is automatically applied to your shipping cost.
We prefer investing and partnering with our customers, using referral coupon codes and word-of-mouth advertising. These referral coupon codes will never expire.
Why Is The Accuracy Of My Billing & Account Information So Important?
Why Is The Accuracy Of My Billing & Account Information So Important?
It is essential to provide current and accurate billing and shipping information for all orders placed. Please ensure your profile account is always up to date so that orders can be submitted easily and we can contact you as needed.
We reserve the right to restrict and not be obligated to the sales of our products or services to any person, geographic region, or jurisdiction. These restrictions may include orders placed by or under the same customer account, credit card, and/or orders using the same billing and/or shipping address. If we need to make a change or cancel an order, we may notify you via WhatsApp or email.
All product descriptions or pricing are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
How Do I Resolve A Declined Payment?
How Do I Resolve A Declined Payment?
If your payment is declined, contact your bank or card issuer, or try a different payment method.
You may also reach out via WhatsApp or email for assistance with USPS international shipping, FedEx international shipping rates, or DHL international shipping tracking.
Will My Order Incur Any Additional Fees?
Will My Order Incur Any Additional Fees?
We do not charge any additional fees beyond the handling fee applied to all our products.
Other fees, such as Shipping Cost and Customs Importation Fee, are nonrefundable and paid to our Partners, International Agencies, and Logistic Providers.
Many couriers charge a $20 USD fee to correct the address for orders placed with an incomplete or incorrect address after the shipment has left our warehouse. To avoid this fee, ensure you enter all your information correctly.
For products exceeding the declared value of $2,500 USD, an export document called a SED (Shippers Export Declaration) must be processed, and the cost is $25.00 USD.
All orders incur a Conversion Transaction Fee of 4.9% + 0.30 cents, which varies by Country. Most couriers charge more to ship to residential addresses, family islands, and remote regions, and this cost varies by Country and Territory.
How Accurate Are the Products' Images and Colors?
How Accurate Are the Products' Images and Colors?
The product data analysis makes every effort to accurately portray the color of our products and provide the most realistic images.
Unfortunately, we cannot guarantee the accuracy of the color displayed on your monitor, as some product images may be difficult to obtain. In such cases, we will use the closest representative image available. Therefore, we recommend carefully reading the product description before placing your order. If you have any concerns about a product after reading its description, or if there is no description available, please contact us before placing your order.
Orders, Refunds, & Returns
Can I Cancel Or Modify My Order?
Can I Cancel Or Modify My Order?
When an order is placed, our sales team screens the payment and confirms whether the courier will charge any "fuel surcharge fee" for delivery to the final destination address. At this time, you will have a thirty-minute window to use the edit and cancellation buttons on our checkout page after your order has been placed.
We reserve the right to cancel any orders based on the delivery address, the availability, or the feasibility of the product.
We cannot guarantee that we can change or cancel an order after it has been processed. Please don't hesitate to contact us via WhatsApp or email at your earliest convenience.
Please note: If an order were to be canceled, the 5% transaction fee would be subtracted from the refunded amount.
Will You Refund, Return, Or Exchange My Order?
Will You Refund, Return, Or Exchange My Order?
There are No Refunds, No Returns, and No Exchanges on International Orders!
If you believe you received the incorrect product, a damaged or defective item, please reach out to our support team within 5 days of delivery. Returns are handled on a case-by-case basis, and requirements vary by country.
In rare cases, where a return might be warranted, a refund in the form of a store credit can be issued only upon the receipt and inspection of the returned item(s) in good condition and original packaging.
A 15% restocking fee, a 5% Transaction fee, and the shipping charges will be deducted from the refund.
With all our efforts to lower costs and make International shopping easy, we cannot accept International Refunds, Returns, and Exchanges because the fees involved in fulfilling the order are non-refundable by our Partners, International Agencies, and Logistics Providers.
To minimize returns, we inspect each product before shipping it. Please always request our shipping insurance coverage before placing any orders.
If a return is warranted, you, the recipients, will become the exporter. You will be responsible for complying with that country's export laws and fees for returning the item(s) to our main USA Warehouse.
Do You Really Ship To My Door?
Do You Really Ship To My Door?
We ship directly to you using Amazon Fulfillment Services, Local and International Ocean and Air Freight Forwarders, FedEx, or DHL Delivery.
We have Partners in the United States, the United Kingdom, the Dominican Republic, the Bahamas, and China to expeditiously facilitate your orders.
Depending on which warehouse processes the order, delivery can take 2 to 21 business days to ship worldwide.
*This is not a guaranteed time and excludes our 1-3 day processing time. Orders weighing over 150 lbs., Customs clearance procedures requirements, severe weather conditions, and holidays may also extend this timeframe.
How To Get Support? What’s Your Response Time?
How To Get Support? What’s Your Response Time?
For support, send an email to:
- support@2pricetags.com
We’re available Monday-Saturday. We prioritize support tickets in the order they were received. We reply to emails within 24 hours. Emails regarding orders placed are replied to within 8 hours.
Can I Ship to Your Warehouse?
Can I Ship to Your Warehouse?
Yes, we offer this option for business owners or those shipping large quantities. Business owners can purchase from stores in the US, UK, Bahamas, Dominica, or China and have their items shipped to our free warehouse addresses.
Before you proceed, please contact us so we can assign you the best shipping rates for your destination. Once your account has been created, you'll need to send us your purchase invoices.
Please note that this process is different from shopping on 2pricetags.com. After making your purchases, you will need to send us all of your invoices so that we can charge you and arrange shipping. We maintain separate warehouses for different destinations, cargo types, and freight transportation methods.
For more details, feel free to reach out to us via WhatsApp or email.
Shipping & Tracking
What Happened to My Preferred Shipping Method?
What Happened to My Preferred Shipping Method?
Depending on the items, destinations, or the number of packages, some customers' orders, after being placed, may be restricted due to the guidelines of certain couriers and transportation regulations. Oftentimes, we would have to contact them about alternative shipping options.
We consolidate shipments whenever possible; however, we cannot guarantee that all products will be shipped together, as we source products from various locations and suppliers.
Please WhatsApp or email us before ordering if you would like your order to be shipped expeditiously.
Shipping & Fees
Shipping & Fees
Other Merchant websites claim to offer "free shipping," but shipping is never free. "Free shipping" only means higher product pricing to cover the shipping cost or using profits from some products to offset losses on others. Someone must pay the couriers for their work.
As for us, we believe in transparency and are proud to showcase the product price separately from the shipping price, respectfully.
What’s The Difference Between Physical And Dimensional Weight?
What’s The Difference Between Physical And Dimensional Weight?
Physical weight refers to the actual weight of a package. Dimensional weight is based on the package's measurements and space required during transport. Airlines consider the greater value of physical and dimensional weight when applying rates. The formula is Length x Width X Height (in centimeters) / 6000.
All Television sets require special packaging for international air transportation, and in some cases, the customer(s) are responsible for the cost of the crate.
Do You Provide Shipping Insurance?
Do You Provide Shipping Insurance?
Yes, the standard costs vary by courier and can range from $9 to $15 USD per $100 USD of insured value. International orders are only insured upon request. Unique items, luxury jewelry, glass, and television should be insured. Please WhatsApp or email us to request "I want to Purchase Shipping Insurance Coverage" before placing your order.
How Long Will My Order Take To Arrive?
How Long Will My Order Take To Arrive?
The international shipping timeframe varies from country to country. Door delivery typically takes 2 to 21 business days worldwide via DHL Express or FedEx Priority.
Please note that this is not a guaranteed time and excludes our standard processing time of 1-3 days. Orders weighing over 150 lbs., Customs clearance procedures requirements, severe weather conditions, and holidays may also extend this timeframe.
Tell Me More About Import Duties And Taxes?
Tell Me More About Import Duties And Taxes?
You can prepay your customs duties and taxes at checkout or pay them upon delivery to your door; both options differ due to the service fee charged by the Customs Brokers.
The recipient of the order is the importer of record, and when ordering, you're responsible for ensuring that the product can be lawfully imported into the country. Orders shipped outside the USA may be subject to import taxes, customs duties, and fees levied by the recipient's destination country.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our estimated delivery timeframe.
Note: Customs officers in some countries require the importer of record to provide a particular form of identification before releasing a shipment. Some countries are Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.
IBO GroupPrice, LLC is a registered company in Delaware; therefore, we charge no sales taxes. However, customs duties and taxes are assessed when items are shipped outside of the USA.
The customs duty or tax rate is often determined by the classification of a good, which varies by country and region, and the customs broker's discretion in evaluating the orders.
Duty and tax rates are calculated based on the actual market value of the product, not on the price after any promotions. This ensures that destination country customs authorities can obtain accurate import duties and taxes owed to them based on the actual value of the goods.
Why Don't You Ship to US Addresses?
Why Don't You Ship to US Addresses?
We ship to 220 different Countries and Territories, excluding the USA. To ship to any USA address, we require proof of export documentation or a Reseller Tax Certificate. If this documentation is not provided, a 7% Sales Tax will be added at checkout.
We are unable to ship to P.O. boxes or APO/FPO boxes. If you plan to ship to a courier store location, such as a FedEx or UPS Store, please note that these locations may not always accept deliveries from one another. We use a variety of couriers and do not accommodate requests for specific ones.
We can ship to 220 countries by partnering with Amazon Fulfillment Services, Local and International Ocean and Air Freight Forwarders, as well as FedEx and DHL Delivery Services. If a shipping courier considers your address inaccessible for delivery, they will make a final delivery at the closest destination terminal or return the order to our warehouse.
What Happens On Failed Delivery Attempts?
What Happens On Failed Delivery Attempts?
Most of our couriers make two delivery attempts before the order is returned to us. Most orders valued at more than $1,300 USD of merchandise will require a signature; otherwise, it is generally up to the driver to use their discretion to determine if a signature is required.
What To Do If My Order Was Damaged During Transit?
What To Do If My Order Was Damaged During Transit?
Please inspect all orders upon delivery, preferably in the presence of the delivery driver. The courier company is ultimately liable for any damages once we release your order into their possession.
If an item is damaged upon delivery, show the delivery driver or call the courier immediately. We have absolutely no involvement in this situation; please note that you will be responsible for any shipping costs incurred without purchasing Shipping Insurance Coverage.
What Happens If I Use an Incorrect Address/Missing Information?
What Happens If I Use an Incorrect Address/Missing Information?
Packages are typically returned to us by the courier if the address is incorrect, incomplete, or missing information, such as an apartment number or ZIP code. If a P.O. Box address is entered in a format our system does not recognize, the package may be shipped through a courier that cannot deliver to a P.O. Box. To ensure that such orders are routed through the proper couriers, please enter the box number as "PO BOX" followed by the number.
Additionally, if you are a private mailbox holder (using a local commercial mail receiving agency), do not use "Box" for your mailbox number; instead, use "#" or "PMB". This will ensure that your address is not mistaken for a P.O. Box, and that the order can be shipped to you via other means.
- On rare occasions, orders show up after the estimated delivery date due to severe weather conditions, Holidays, or international customs procedures.
- Providing us with accurate and error-free shipping and billing addresses will help avoid unnecessary delays and ensure your packages are delivered quickly.
- Check your Address for a Missing apartment, building, floor, or unit number. Your billing address must match the address on your monthly credit card or bank statement.
- Do not enter "N/A," "Not applicable," "None," "Same," etc., and do not enter city and state information in the "Address Line 2" field; use the provided city and state fields instead. Leave fields blank if they don't apply to your shipping or billing address.
