2PriceTags is operated by IBO GroupPrice, LLC.

Because products may be purchased from third-party Vendor Stores and may involve sourcing, warehouse, freight, Customs, handling, and delivery costs, cancellation, return, and refund eligibility depends on the order status, product condition, responsible provider, costs already incurred, and applicable law.

Website Order Changes and Cancellations

Customers have one (1) hour after placing an eligible website order to edit or cancel it through the order-status page. During the one-hour window, customers may be able to:

• Change quantities or product options
• Swap or add products
• Update contact or shipping information
• Add an order note
• Cancel the order
• Download the invoice

Customers are responsible for reviewing the order and completing any changes within the one-hour window. After the one-hour window expires, the order is final and cannot normally be edited or cancelled.

Product-Sourcing and Quoted Orders

A product-sourcing, custom, bulk, or manually quoted order may be cancelled only before the product is purchased and before non-refundable costs are incurred. Once purchasing, supplier processing, pickup, warehouse receiving, consolidation, freight booking, Customs preparation, or another paid service begins, cancellation may be denied or limited.

Correctly Supplied Products

After the applicable cancellation window expires, correctly supplied products are final sale unless:

• The responsible Vendor Store accepts a return
• The manufacturer approves a warranty request
• Another responsible provider approves the claim
• 2PriceTags provides written approval
• Applicable law requires another remedy

2PriceTags is not the manufacturer or original Vendor Store for most third-party products and does not automatically accept direct product returns.

Non-Refundable Costs

The following costs may be non-refundable after they have been paid, booked, performed, or incurred:

• Product-sourcing and service charges
• Supplier, Vendor Store, marketplace, or manufacturer charges
• Eligible credit-card processing fees
• Actual currency-conversion costs
• Warehouse receiving and handling
• Storage, pickup, or drop-off
• Package consolidation, repacking, and pallet preparation
• Freight and shipping
• Delivery, address correction, and redelivery
• Return shipping
• Cargo-protection or insurance charges
• Customs duty, VAT, taxes, environmental fees, processing fees, brokerage, and other government charges
• Other third-party service, freight, delivery, or import-related costs

This does not remove a refund right that cannot legally be excluded.

Credit-Card Processing Fee

A credit-card processing fee of up to 3% may apply to eligible credit-card payments where permitted and disclosed before payment. The fee is calculated on the amount charged to the eligible credit card.

The fee does not apply to:

• Debit cards
• Prepaid cards
• Bank transfers
• Cash payments

An eligible credit-card processing fee may be non-refundable after processing where permitted by applicable law. Currency conversion is separate and applies only when an actual conversion between currencies occurs.

Damaged, Defective, Incomplete, or Incorrect Items

A damaged, defective, incomplete, incorrect, or materially different item must be reported within 24 hours of pickup or delivery. The report should include:

• Order or invoice number
• Clear photographs or videos
• Photographs of the outer packaging
• Shipping and product labels
• A description of the problem
• Pickup or delivery information
• Other evidence reasonably requested

Customers must keep the item, original packaging, boxes, labels, wrapping, inserts, accessories, invoices, receipts, and delivery documents while the issue is reviewed. Do not use, install, repair, alter, wash, discard, resell, or return the item until instructions are provided.

Reports submitted after 24 hours, without sufficient evidence, or after the item has been used, altered, discarded, or returned without permission may be declined, except where applicable law requires otherwise.

Claims and Warranty Assistance

2PriceTags may assist with a claim, return, replacement, refund, exchange, or warranty request through the responsible Vendor Store, supplier, manufacturer, carrier, cargo-protection provider, or other service provider. Assistance does not guarantee approval. Approval may depend on the provider’s policy, reporting deadline, product condition, available evidence, packaging, warranty terms, destination, and applicable law.

Returns

Do not return merchandise without written instructions or approval. If an international return is approved, the customer is responsible for return shipping, tracking, export documentation, Customs requirements, and related charges unless the responsible provider supplies a prepaid return label or agrees to cover those costs.

Returned merchandise must be unused, complete, and in the required packaging unless different written instructions are provided.

Unavailable Items, Price Changes, and Website Errors

Products, availability, prices, promotions, freight rates, import estimates, images, descriptions, and other information may change. If an item becomes unavailable, restricted, incorrectly listed, incorrectly priced, or materially changes before purchase, we may offer an updated price, replacement option, cancellation, eligible refund, or another appropriate resolution.

Restricted or Prohibited Merchandise

Customers are responsible for confirming that merchandise can legally be purchased, exported, transported, imported, delivered, and used at the destination. Merchandise may be delayed, refused, held, returned, seized, destroyed, or subject to additional charges when it is restricted, prohibited, unsafe, incorrectly declared, or missing required documents. Related costs may be non-refundable after they have been incurred.

Refund Method and Timing

Approved refunds are normally issued to the original payment method when reasonably possible. Processing time depends on the payment provider, card issuer, bank, payment method, and currency.

Store Credit

2PriceTags may issue store credit for an approved refund, claim, promotion, or customer-service adjustment. Store credit is not automatic, has no cash value, cannot be withdrawn or transferred, and may be used only for eligible future purchases.

Store credit does not normally apply to freight, duty, VAT, Customs charges, delivery, storage, or other service charges unless specifically stated.

Contact

Purchasing, product sourcing, order, return, or refund assistance
support@2pricetags.com

Logistics, tracking, Customs, pickup, or delivery assistance
support@ibologisticsltd.com

Last updated: August 2026