Frequently Asked Questions
Find answers about shopping, product sourcing, payments, estimated landed costs, freight forwarding, Customs, shipping, delivery, refunds, and business orders.
Product availability, shipping methods, import requirements, costs, and delivery times may vary by product and destination. Please review the information below before placing an order.
Shopping & Ordering
What is 2PriceTags?
What is 2PriceTags?
2PriceTags is an online shopping and product-sourcing service operated by IBO GroupPrice, LLC.
Customers can purchase products listed on our website or request assistance sourcing products that are not listed. We may also coordinate international shipping, freight forwarding, package receiving, consolidation, Customs support, pickup, and delivery through available logistics providers.
2PriceTags is not the original manufacturer or Vendor Store for third-party products.
Are products always available, and how often do prices update?
Are products always available, and how often do prices update?
Products are subject to Vendor Store, supplier, warehouse, and marketplace availability.
Prices, promotions, supplier costs, freight rates, shipping charges, import estimates, and availability may change without notice.
If a price changes before purchase, we may send the updated product details and amount for your approval. If an item becomes unavailable, we may offer an alternative, issue an eligible refund, or cancel the affected item depending on the order status.
How accurate are product images, descriptions, colours, and specifications?
How accurate are product images, descriptions, colours, and specifications?
We aim to display accurate product information, but images and descriptions may come from the Vendor Store, supplier, manufacturer, distributor, or product database.
Packaging, colour, labels, accessories, model details, size, or design may vary from the image shown.
Please review the complete product title, description, quantity, dimensions, voltage, compatibility, and available options before ordering.
How do I request a product that is not listed?
How do I request a product that is not listed?
Send us the product link or a clear image through website chat, email, WhatsApp, or another available contact channel.
Include:
• Quantity required
• Delivery destination
We will source the item and send you the product details and quotation for confirmation before purchase.
You must have a 2PriceTags customer account. If you do not already have one, we can create it using your full name, email address, and telephone number.
The product will be purchased only after you approve the item and the required payment is received and verified.
Which items are restricted or prohibited?
Which items are restricted or prohibited?
Customers are responsible for confirming that a product may legally be purchased, exported, transported, and imported into the destination country.
Some batteries, chemicals, food products, medicines, supplements, cosmetics, electronics, automotive parts, oversized items, branded products, hazardous materials, or regulated goods may require permits, special packaging, additional documents, or an approved carrier.
Some products cannot be accepted or shipped.
Additional handling, compliance, storage, return, disposal, carrier, or government charges may apply to restricted or undeclared items.
Does 2PriceTags offer discounts?
Does 2PriceTags offer discounts?
Yes. Eligible merchandise orders of $2,500 or more may receive an automatic discount of up to 5% in the cart or at checkout. No coupon code is required.
Selected customers may also receive a promotional code for eligible orders below $2,500.
Unless otherwise stated, discounts cannot be combined. Shipping, freight, duty, VAT, taxes, handling, delivery, and other service charges do not count toward the $2,500 minimum.
Payments & Order Management
What payment methods does 2PriceTags accept?
What payment methods does 2PriceTags accept?
Available payment methods may include:
• Credit or debit card
• Bank transfer
• Approved payment link
• Cash for eligible orders in The Bahamas
Payment options may vary by order, destination, currency, and service.
Delivery orders must be paid and verified before delivery. Eligible pickup customers may pay at pickup using any accepted payment method available for the order.
What information should I use for a bank transfer?
What information should I use for a bank transfer?
Use the order number or invoice number as the bank-transfer reference.
Payments submitted without the correct reference may be delayed while the payment is identified and verified.
Proof of payment may be submitted through email, WhatsApp, website chat, or another approved contact channel.
Remote bank transfers should be sent to one approved account. In-person payments may be split between accepted payment methods or accounts when arranged with staff.
How can I pay for a sourced order?
How can I pay for a sourced order?
A sourced-order quotation includes the product price and estimated landed cost.
You may either:
• Pay the full quoted amount before purchase
• Pay the product price before purchase and settle the landed-cost balance later
The product price includes the applicable purchasing and service charge.
The landed-cost balance may be invoiced after arrival or earlier once the actual shipping, import, handling, and related charges are known.
When will my order be processed?
When will my order be processed?
Order processing begins after the required payment has been received, verified, and correctly applied to your order or invoice.
Payments with an incorrect or missing reference may delay processing.
Is there a fee for card payments?
Is there a fee for card payments?
A credit-card processing fee of up to 3% may apply to eligible credit-card payments where permitted and shown at checkout, on a quotation, or on a payment request.
The fee may be calculated on the entire amount paid by eligible credit card, including:
• Products
• Freight or shipping
• Estimated landed cost
• Duty
• VAT or other taxes
• Handling
• Delivery
• Any additional balance included in that payment
The fee does not apply to debit cards, prepaid cards, bank transfers, or cash payments.
If an actual currency conversion is required, the exchange rate or conversion cost may separately affect the amount shown at checkout.
Is the card transaction fee refunded?
Is the card transaction fee refunded?
No. Card transaction and applicable currency-conversion fees are non-refundable.
When an approved card-payment refund is issued, the customer receives the refundable amount less the fee already incurred, where permitted.
This deduction applies only to card payments. Bank-transfer refunds do not include a card-fee deduction, although other non-refundable costs may still apply.
Can I cancel or change my order?
Can I cancel or change my order?
You have one (1) hour after placing an eligible website order to review, edit, or cancel it through the order-status page.
During the one-hour window, you may:
• Change item quantities or product options
• Swap or add products
• Update shipping or contact details
• Add an order note
• Cancel the order
• Download the invoice
Customers are responsible for reviewing the order and completing any changes within the one-hour window.
After the window expires, the order is final and cannot normally be edited or cancelled.
Pricing & Estimated Landed Cost
Is the total landed cost guaranteed?
Is the total landed cost guaranteed?
No. The total landed cost is an estimate based on the information available at the time.
The final amount may change because of:
• Actual package weight or dimensions
• Carrier charges
• Customs classification
• Duties or taxes
• Government assessments
• Inspections
• Storage
• Repacking
• Special handling
• Delivery or destination charges
• Other costs required to complete the order
Customers will be informed when additional charges are known. If the actual cost is higher than estimated, we may send an additional invoice.
The full outstanding balance must be paid before Customs clearance, release, pickup, or delivery.
An increase in landed cost does not automatically cancel the order or guarantee a refund.
How are shipping and freight charges calculated?
How are shipping and freight charges calculated?
Shipping and freight charges may depend on:
• Physical weight
• Dimensional or volumetric weight
• Package measurements
• Destination
• Courier or carrier
• Freight method
• Packaging
• Customs requirements
• Consolidation
• Pallet space
• Delivery arrangements
Charges may be calculated using the greater of the actual weight, dimensional weight, or applicable pallet-space equivalent.
Rates remain estimates until the shipment details and applicable charges are confirmed.
What is the difference between physical and dimensional weight?
What is the difference between physical and dimensional weight?
Physical weight is the package’s actual scale weight.
Dimensional weight is based on the amount of space a package occupies during transportation.
A large, lightweight package may cost more to ship than a smaller, heavier package because it uses more carrier space.
The courier, airline, or freight provider may charge using whichever weight is greater.
Freight Forwarding & Warehouse
Can I ship items to a freight-forwarding address?
Can I ship items to a freight-forwarding address?
Yes. Registered customers may use an approved freight-forwarding address for package receiving, consolidation, freight forwarding, or bulk shipping.
Do not ship merchandise until the correct address and service instructions have been provided.
This service is different from purchasing directly through 2PriceTags.
What is the difference between a 2PriceTags order and a self-purchased shipment?
What is the difference between a 2PriceTags order and a self-purchased shipment?
A 2PriceTags order is purchased directly through our website or sourced and purchased by our team.
A self-purchased freight-forwarding shipment is an item you purchase from another Vendor Store and send to the approved forwarding address.
For products purchased through 2PriceTags, we already have the supplier invoice.
For self-purchased shipments, you must provide the required PDF invoice and tracking information.
When and where do I submit a supplier invoice?
When and where do I submit a supplier invoice?
You must provide a supplier or commercial invoice when you purchase an item yourself and ship it to the freight-forwarding address provided for your shipment.
The invoice must be submitted in PDF format and should clearly show:
• Supplier or Vendor Store name
• Item description
• Quantity
• Product price
• Taxes
• Discounts
• Shipping charges
• Total amount paid
• Order or invoice number
Screenshots and image files may not be accepted by Customs and should not be used instead of a proper PDF invoice.
Upload the PDF invoice and tracking number through the shipment portal or another approved submission method.
For products purchased directly through 2PriceTags, you do not need to submit the invoice again.
What happens if I do not submit the required invoice?
What happens if I do not submit the required invoice?
A self-purchased freight-forwarding shipment may be held or delayed until an acceptable PDF invoice is received.
Receiving, export, Customs clearance, release, pickup, or delivery may not proceed without the required documentation.
Can several purchases be consolidated?
Can several purchases be consolidated?
Eligible packages may be consolidated when the service is available and appropriate for the shipment.
Consolidation depends on package arrival times, product type, destination, weight, size, carrier requirements, and special-handling restrictions.
Additional receiving, consolidation, repacking, palletisation, or handling charges may apply.
When do storage charges begin?
When do storage charges begin?
Merchandise should be collected or scheduled for onward shipment within five business days after the customer is notified that it is available.
After that period, storage charges may apply until the merchandise is collected, shipped, returned, transferred, released, or otherwise resolved.
Bahamas warehouse:
• Half-pallet space: $10 per day
• Full-pallet space: $20 per day
United States warehouse:
• Half-pallet space: $20 per day
• Full-pallet space: $30 per day
Shipping, Tracking & Delivery
Where does 2PriceTags ship, and who handles the shipment?
Where does 2PriceTags ship, and who handles the shipment?
2PriceTags may arrange shipping to multiple countries and destinations where service is available.
Availability depends on the product, Vendor Store, destination, carrier coverage, Customs requirements, and applicable restrictions.
A shipment may be handled by IBO Logistics or another courier, freight forwarder, carrier, warehouse, Customs broker, delivery provider, mail boat, or logistics partner.
IBO Logistics is not used for every order.
Why did my shipping method change?
Why did my shipping method change?
A shipping method may change if the product, package size, weight, destination, packaging, courier rules, airline rules, Customs requirements, or freight restrictions prevent the original method from being used.
If the selected method is unavailable, we may provide another available option.
Some products may also ship separately because they originate from different Vendor Stores, warehouses, or carriers.
Do you deliver directly to the customer?
Do you deliver directly to the customer?
Direct delivery may be available depending on the destination, package size, product type, Customs requirements, and local carrier access.
Some orders may be delivered to:
• A customer address
• Courier terminal
• Warehouse
• Pickup location
• Freight terminal
• Mail boat
• Approved delivery partner
Delivery availability and charges depend on the order and destination.
How long will my order take to arrive?
How long will my order take to arrive?
Processing and delivery times depend on the Vendor Store, product, warehouse, shipping method, Customs clearance, destination, and carrier.
Supplier delays, weather, holidays, inspections, missing documents, unpaid balances, Customs processing, route changes, and carrier delays may extend the estimated timeframe.
Any arrival or delivery date shown is an estimate and is not guaranteed.
Where can I track my shipment and view my invoices?
Where can I track my shipment and view my invoices?
The tracking method depends on the provider handling the shipment.
Shipments handled through IBO Logistics may be tracked through the IBO Logistics Shipment Portal.
The Shipment Portal may also provide:
• Supplier-invoice uploads
• Freight bills
• Customs-duty calculations
• Other shipment-related services
Shipments handled by another provider may use that provider’s tracking system.
The Billing Portal is used for invoices, statements, payment records, credits, and billing documents. It is not the shipment-tracking portal.
What happens if delivery fails or the address is incorrect?
What happens if delivery fails or the address is incorrect?
A failed delivery or incorrect address may result in the package being held, redirected, returned, stored, or treated according to the carrier’s terms.
Additional address-correction, redelivery, return, storage, Customs, delivery, or handling charges may apply.
Customers are responsible for providing correct contact and delivery information and ensuring that an authorised recipient is available when required.
Orders returned or abandoned because of customer error may not qualify for a refund.
Is cargo insurance or protection automatically included?
Is cargo insurance or protection automatically included?
No. Cargo insurance or protection is not automatically included.
Available protection must be requested, accepted, and paid for before the merchandise is released for shipment.
Protection cannot be added after loss, theft, shortage, or damage has occurred.
Where a 50% protection option is offered, the maximum potential covered amount is limited to 50% of the supported invoice value, subject to deductibles, exclusions, documentation, and claim approval.
Purchasing protection does not guarantee claim approval.
If available protection is declined, the shipment proceeds without that optional coverage.
Customs, Duties & Bahamas Orders
What should I know about import duties and taxes?
What should I know about import duties and taxes?
Import duties, taxes, Customs brokerage, environmental fees, processing fees, and other government charges may apply when merchandise enters the destination country.
Final charges depend on the destination, product classification, declared or assessed value, invoice, origin, freight, insurance, and applicable government rules.
The relevant Customs or government authority determines the final amount.
If the final assessment is higher than estimated, the difference must be paid before clearance, release, pickup, or delivery.
What is included in the displayed price for Bahamas orders?
What is included in the displayed price for Bahamas orders?
For Bahamas orders, the displayed product price includes:
• The product
• Applicable purchasing and service charge
• Estimated freight
• Estimated import duty
• Processing
• Handling
• Other estimated landed-cost charges
VAT and optional local delivery are calculated at checkout.
The displayed price remains an estimate. If actual freight, Customs, storage, weight, dimensions, handling, delivery, or other charges are higher than estimated, we may send an additional invoice.
How is VAT calculated on Bahamas orders?
How is VAT calculated on Bahamas orders?
VAT is calculated separately at checkout at the applicable rate.
The taxable amount may include the product, freight, duty, Customs charges, processing fees, environmental fees, and other applicable landed-cost components.
The final amount may change if Customs or another authority changes the classification, value, duty, or other import details.
What is the Customs processing fee?
What is the Customs processing fee?
A Customs processing fee may apply to applicable Bahamas imports.
The estimated fee may be included in the displayed landed cost where applicable.
The final processing fee and any applicable minimum or maximum are determined by Bahamas Customs.
Why can a small Bahamas order have a high import cost?
Why can a small Bahamas order have a high import cost?
Some import, processing, handling, delivery, or freight charges may include fixed costs or minimum charges.
This means a small order may carry a higher cost per item than a larger combined order.
Customers may receive better value by combining eligible items into one order and selecting the most suitable available freight method.
How do dry, cold, and air freight work?
How do dry, cold, and air freight work?
Dry freight:
Generally used for regular merchandise that does not require temperature control.
Cold freight:
May be used for chilled, frozen, refrigerated, produce, dairy, meat, seafood, or other temperature-sensitive products.
Air freight:
May be available for urgent or air-eligible shipments and generally costs more because of the speed, routing, and carrier requirements.
The available method depends on the product, destination, weight, dimensions, packaging, and carrier rules.
Does local delivery include Family Island orders?
Does local delivery include Family Island orders?
For eligible Bahamas orders, Local Delivery Service may include delivery within Nassau or handoff to the customer’s designated mail boat.
After the mail boat or onward carrier accepts the shipment, that provider’s schedule, charges, handling, storage, and conditions apply.
Refunds, Returns & Claims
Can I get a refund, return, or exchange?
Can I get a refund, return, or exchange?
After the one-hour order-editing and cancellation window expires, correctly supplied products are final sale.
2PriceTags is not the original Vendor Store or manufacturer and does not automatically accept direct product returns.
We may assist with an eligible return, replacement, refund, warranty request, or claim through the responsible Vendor Store, manufacturer, carrier, or other provider.
Approval is not guaranteed and depends on the provider’s policy, order status, deadlines, product condition, evidence, costs already incurred, and applicable law.
Shipping, freight, Customs, taxes, processing, handling, storage, and other completed or third-party charges may be non-refundable.
What should I do if my item is damaged, defective, incomplete, or incorrect?
What should I do if my item is damaged, defective, incomplete, or incorrect?
Report the issue within 24 hours of pickup or delivery.
Send clear photographs or videos and keep:
• The item
• Original packaging
• Boxes
• Labels
• Wrapping
• Inserts
• Accessories
• Receipts
• Invoices
• Pickup or delivery documents
Do not use, install, repair, alter, discard, resell, or return the item until instructions are provided.
2PriceTags may assist with a claim, replacement, refund, return, or warranty request through the responsible Vendor Store, manufacturer, carrier, cargo-protection provider, or other provider.
Approval is not guaranteed.
If an international return is approved, the customer is responsible for return shipping and related costs unless the responsible provider supplies a prepaid return label or agrees to cover those costs.
Reports submitted after 24 hours or without the required evidence may be declined, except where applicable law requires otherwise.
Store Credit & Promotions
Does 2PriceTags offer store credit?
Does 2PriceTags offer store credit?
2PriceTags may offer store credit for:
• Selected promotions
• An eligible refund
• An approved claim
• A customer-service adjustment
• Another authorised purpose
Store credit is not guaranteed and is not automatically provided for every order or payment method.
Store credit:
• Has no cash value
• Cannot be withdrawn
• Cannot be transferred
• May be used only for eligible future purchases on 2PriceTags
Can store credit be used for freight, duty, VAT, or delivery charges?
Can store credit be used for freight, duty, VAT, or delivery charges?
Store credit is generally limited to eligible product purchases.
It does not normally apply to freight, duty, VAT, Customs processing, environmental fees, delivery, pickup, storage, or other service charges unless 2PriceTags specifically states otherwise.
Business & Bulk Orders
Does 2PriceTags assist business and bulk customers?
Does 2PriceTags assist business and bulk customers?
Yes. 2PriceTags may assist businesses with product sourcing, wholesale purchases, bulk orders, recurring supplies, package consolidation, pallet preparation, freight coordination, and delivery options.
Support may be available for retailers, restaurants, offices, contractors, farms, salons, hospitality businesses, and other organisations.
Pricing and availability depend on the products, quantity, Vendor Store, destination, freight requirements, and service selected.
How do I request a business or bulk-order quotation?
How do I request a business or bulk-order quotation?
Send us:
• Product link, image, invoice, or item description
• Quantity required
• Delivery destination
• Any necessary product specifications
Requests may be submitted through website chat, email, WhatsApp, or another available contact channel.
For purchasing and product-sourcing assistance, contact:
support@2pricetags.com
We will review availability, pricing, payment terms, shipping requirements, and available options before purchase.
Contact & Support
How do I speak with an operator?
How do I speak with an operator?
Request an operator through website chat or contact the appropriate support team.
Logistics, freight, tracking, Customs, pickup, or delivery assistance:
support@ibologisticsltd.com
Purchasing, product sourcing, or 2PriceTags order assistance:
support@2pricetags.com
If your request concerns billing or payment, the staff member assisting you will redirect it to the appropriate billing team.
